AT MUSIC ROAD RESORT HOTEL IN PIGEON FORGE, WE DON'T SHARE YOUR PRIVATE INFORMATION
Table of Contents
1. Information We Collect and How We Use It
3. Third Parties
4. Data Retention and Account Termination
6. Contact Information
8. California Residents: Your California Privacy Rights
9. European GDP
We may collect and store information about you in connection with your use of the Website, including any information you transmit to or through the Website. We use that information to provide the Website’s functionality, fulfill your requests, improve the Website’s quality, engage in research and analysis relating to the Website, personalize your experience, track usage of the Website, provide feedback to third party businesses that are listed on the Website, display relevant advertising, market the Website, provide customer support, message you, back up our systems, allow for disaster recovery, enhance the security of the Website, and comply with legal obligations. Even when we do not retain such information, it still must be transmitted to our servers initially and stored long enough to process.
Please also note:
Account Information: If you create an account, we may store and use the information you provide during that process, such as your full name, email address, zip code, physical address, and other information you may provide with your account, such as your phone number, anniversary date and birth date.
Communications: When you sign up for an account, you are opting to receive messages from Music Road Resort and, if stated, a third party business. For example, if you make a reservation we may send you messages about your transaction using the contact information you provide via email. We will not deliver emails from third party businesses that we believe are objectionable, such as spam messages, fraudulent solicitations, or requests to exchange reviews for compensation. We may also store information that you provide through communications to us, including from phone calls, letters, emails and other electronic messages, or in person. If you are a representative of one of our approved third party businesses, we may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record for your business. Our calls with you may be monitored and recorded for quality purposes.
Transactions: If you initiate a transaction through the Website, such as a reservation, we may collect and store information about you, such as your name, phone number, address, email, and payment information (such as a credit card number and expiration date), as well as any other information you provide to us, in order to process your transaction, send communications about them to you, and populate forms for future transactions. This information will not be shared with third parties. When you submit credit card numbers, we encrypt that information using industry standard technology.
Activity: We may store information about your use of the Website, such as your search activity, the pages you view, the date and time of your visit, and reservations you make through the Website. We also may store information that your computer or mobile device may provide to us in connection with your use of the Website, such as your browser type, type of computer or mobile device, browser language, IP address, phone number, advertising identifier, location, and requested and referring URLs.
Different Devices: You may access the Website through different devices (e.g., your mobile phone or desktop computer). The information that we collect and store through those different uses may be cross-referenced
Processes - Intended to make the Website work in the way you expect. For example, we use a Cookie that tells us whether you have already signed up for an account or where you were referred to from another website.
Authentication, Security, and Compliance - Intended to prevent fraud, protect your data from unauthorized parties, and comply with legal requirements.
Analytics - Intended to help us understand how visitors use the Website. For example, we use a Cookie that tells us how our search suggestions correlate to your interactions with the search page.
Phone Call Number
Intended to help us understand the effectiveness of our marketing efforts and to customize your phone call for the reason you are calling. For example, we use a Cookie to let us know you are calling to inquire about a specific offer, or if you have inquired about a reservation, or if you have already booked.
You can set some Cookie preferences through your device or browser settings, but doing so may affect the functionality of the Website. The method for disabling Cookies may vary by device and browser, but can usually be found in your device or browser preferences or security settings. For example, iOS and Android devices each have settings, which are designed to limit forms of ad tracking. For flash cookies, you can manage your privacy settings by clicking here. Please note that changing any of these settings does not prevent the display of certain advertisements to you
Third parties may receive information about you as follows:
Website Providers: We may rely on third party providers to support or provide some of the Websites that are available through the Website, such as reservations. We may also rely on third party providers to perform certain Websites for us in connection with your use of the Website, such as communications and hosting Websites, network security, technical and customer support, tracking and reporting functions, quality assurance testing, payment processing, our own marketing of the Website, and other functions. We may share information from or about you with these third party providers so that they can perform their Websites or complete your requests. These third party providers may share information with us that they obtain from or about you in connection with providing their Websites or completing your requests. Third party providers may also share this information with their subsidiaries, joint ventures, or other companies under common control. Some of our web pages utilize framing techniques to serve content to you from our third party providers, while preserving the look and feel of the Website. In such cases, please note that some information you provide is being provided to the third party.
Aggregate or Anonymous Information: We may share user information in the aggregate with third parties, such as local businesses that are listed on our website. For example, we may disclose the number of users that have been sent and/or clicked on our emails.
Investigations and Legal Disclosures: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure: (a) is reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process or law enforcement requests served on us; (b) is helpful to prevent, investigate, or identify possible wrongdoing in connection with the Website; or (c) protects our rights, reputation, property, or that of our users, or the public.
Links: The Website may link to third party Websites, like a local business’s URL. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices. We suggest you read the privacy policies on or applicable to all such third party Websites.
You can close your account by emailing email@example.com. In your Account Termination Request, please identify the nature of your request as it relates to any personal information, which may have been previously provided (review, update, correct, suppress, or delete). For the protection of our guests, Account Termination Request swill only be responded to if matching records (name, email address or mailing address) can be located within Music Road Resort’s systems. We are not responsible for notices that are not labeled or sent properly, or do not have complete information. We may retain information in case of investigations with law enforcement, or identify possible wrongdoing in connection with the Website, or to comply with legal obligations.
We use various safeguards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Music Road Resort, Attn: Data Privacy Manager
303 Henderson Chapel Road
Pigeon Forge, TN 37863
We do not disclose your personal information to third parties for the purpose of directly marketing their goods or Websites to you unless you first agree to such disclosure. If you have any questions regarding this policy, or would like to change your preferences, you may contact us at the address listed above in Section 6.
In the European Union, cookies are, at present, governed by the E-Privacy Directive, Directive 2002/58/EC, as amended by Directive 2009/136/EC. The E-Privacy Directive (or EPD) is set to be replaced by the E-Privacy Regulation (or EPR) sometime in 2018, with enforcement likely to begin in 2019.
For our guests who are European Union citizens, or reside within the European Economic Area, additional rights have been granted to you by the GDPR. These rights include your ability to review, correct, update, suppress, or delete personal information previously provided to Music Road Resort. This can be done by submitting a Data Subject Access Request, defined in the process below.
If you would like to submit a Data Subject Access Request to Music Road Resort, please send your request to firstname.lastname@example.org, or:
Music Road Resort, Attn: Data Subject Access Request
303 Henderson Chapel Road
Pigeon Forge, TN 37863
In your Data Subject Access Request, please identify the nature of your request as it relates to any personal information, which may have been previously provided (review, update, correct, suppress, or delete). For the protection of our guests, Data Subject Access Requests will only be responded to if matching records (email address or mailing address) can be located within Music Road Resort’s systems. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
To expedite all Data Subject Access Requests, please provide any additional details which may help to quickly identify the location(s) your data may be stored (e.g., property(ies) visited, arrival date(s), departure date(s)). Sending sensitive personal information (e.g., social security number, passport number, national identification number) is discouraged and will not expedite your Data Subject Access Request in any way, as this information is not collected, stored, or processed by Music Road Resort.